Returns Policy

Most items purchased from sellers listed on Wotradeal.com are returnable within the return window, except those that are explicitly identified as not returnable

  • Table of Contents
  • General Returns Policy
  • Wotradeal Digital Devices
  • Movies, Music and Video Games
  • Books
  • Mobiles, Computers
  • TV, Appliances, Electronics
  • Home
  • Home Improvement
  • Kitchen
  • Toys and Baby Products
  • Sports, Fitness and Outdoors
  • Beauty, Health and Groceries
  • Clothing and Accessories
  • Jewellery, Watches and Eyewear
  • Handbags and Luggage
  • Car, Motorbike and Industrial
  • Lead-acid Batteries
  • Inspect and Buy Label
  • Seller Fulfilled Items
  • General Returns Policy 

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Wotradeal.com.

If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Wotradeal through Wotradeal.com Home Services. Subject to Wotradeal.comHome Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.

Return will be processed only if:

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Wotradeal.com shall not be liable in any manner for any misuse or usage of such information.

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

Products marked as "non-returnable" on the product detail page cannot be returned.

Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

Products may be eligible for replacement only if the same seller has the exact same item in stock.

If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

To know about the Return window for Wotradeal Business orders, please visit here.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

 

Categories with associated return window and exceptions, if any:

Wotradeal Digital Devices

Category              Return Policy

Wotradeal Accessories for mops

10 days Refund only

 

For warranty related information please check Wotradeal Device Return Policies.

 

Movies, Music & Video Games

Category              Return Policy

Movies & TV Shows, Music          Non-returnable

This item is non-returnable due to consumable (digital) nature of the product.

 

Musical Instruments      

10 Days Replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Non Returnable- For all Wind Instruments (Harmonicas & Flutes)

 

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

 

However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Video Games (Games) 

Non-returnable

 

This item is non-returnable due to consumable (digital) nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Video Games (Accessories)        

7 Days Replacement only

 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

 

Gaming Consoles            

7 Days Replacement only

 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Books

Category              Return Policy

Books   

10 day replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Used Books       

10 day replacement only

 

Mobiles, Computers

Category              Return Policy

Mobiles (new and Renewed)    

7 Days Replacement

 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 

For device-related issues in:

 

Apple iPhones: please contact Apple Customer Service

For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone.

We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

 

Mobile Accessories (new and Renewed)             

10 Days Replacement/Returnable

 

This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 

For Apple Airpods : please contact Apple Customer Service

 

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

10 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished).

 

Non-Returnable: Screen guards, screen protectors and tempered glasses

 

Tablets (new and Renewed), Work Space and Gadget Accessories          

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

 

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

 

Laptops (new and Renewed), Printers  

7 Days Replacement

 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

 

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

 

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink         

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

 

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

 

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

 

Office & Stationery Supplies (new and Renewed)            

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

 

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

 

Networking Devices (new and Renewed)            

10 Days Replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

 

Software            

10 Days Returnable

 

For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund.

 

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

TV, Appliances, Electronics

Category              Return Policy

Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.             

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

 

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters      

10 Days Replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Headphones     

7 Days Replacement only

 

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Home

Category              Return Policy

Home (new and Renewed)        

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Wax candles, Wall stickers          

Non Returnable

 

This item is non-returnable due to consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Furniture            

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

 

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

If you report an issue , we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

 

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights   

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids

Non Returnable

 

This item is non-returnable due to hygiene and consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Home Improvement

Category              Return Policy

All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc       

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)    

Non Returnable

 

This item is non-returnable due to consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.            

10 Days Replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Kitchen

Category              Return Policy

Kitchen (new & Renewed)         

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)               

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Toys and Baby Products

Category              Return Policy

Toys (new and Renewed)           

10 Day Replacement only

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products 

Non Returnable

 

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor   

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Sports, Fitness, and Outdoors

Category              Return Policy

Sports, Fitness and Outdoors (new and Renewed)          

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles           

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

All inner apparel, socks, gym supporters, guards, swimsuits.       

Non Returnable

 

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Garden & Outdoors       

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Fertilizers, Seeds, Live Plants     

Non Returnable

 

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Beauty, Health, and Groceries

Category              Return Policy

Beauty 

Non Returnable

 

This item is non-returnable due to hygiene and personal care nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Sports Nutrition (Whey Protein Powders and related Diet Supplements),            

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Mobility and Disability Aids, Joint Supports, Wheelchairs etc.      

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

 

Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)

 

Family Nutrition (Infant Baby Food, Toddlers’ and Kids’ Health Drinks)

 

Vitamin and Mineral Supplements (Core Letter Vitamins, Multi-Vitamins)

 

Contact Lenses and Related Products

 

Health Care Products (Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers)

 

Non Returnable

 

This item is non-returnable due to hygiene and consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipments          

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Personal Care Appliances: Oral Care Products and Appliances    

Non Returnable

 

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Grocery & Gourmet       

Non Returnable

 

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Wotradeal.com Pantry 

Non Returnable

 

This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Clothing and Accessories

Category              Return Policy

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies               

10 Day Free Returns & Exchange

 

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

 

Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc)   

30 Day Free Returns & Exchange

 

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

 

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Shoes and Accessories 

30 Day Free Returns & Exchange

 

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

 

Jewellery, Watches, and Eyewear

Category              Return Policy

Fashion /Imitation Jewelry (Earrings, Wristwear, rings, Jewelry Accessories)       

10 Days Replacement/Refund

 

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)            

30 Days Replacement/Refund

 

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

 

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Smartwatches/ Activity Tracker (new and certified refurbished)               

10 Days Replacement

 

In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.

 

If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.

 

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi                Non-Returnable

Handbags and Luggage

Category              Return Policy

Luggage and Handbags 

30 Days Replacement/Refund

 

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

 

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Car, Motorbike, and Industrial

Category              Return Policy

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed)          

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Car Tires, Car Care, Chemicals & Fluids, Engine Oils          

Non Returnable

 

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished)           

10 Days Returnable

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Occupational Health & Safety Products (masks, gloves, safety glasses etc.)          

Non Returnable

 

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc          

10 Days Replacement

 

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 

You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Lead-acid Batteries

Category              Return Policy

Lead-acid Batteries        

Non-Returnable

 

This item is non-returnable due to consumable nature of the product.

 

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Inspect and Buy

Category              Return Policy

Products with ‘Inspect & Buy’ label          2 Days Refund only

Seller Fulfilled Items

Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.

 

Category              Return Policy

Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles               Sellers to be informed of the damage / defect within 10 days of delivery.